Gaming Policy and Enforcement Branch has received complaints about Y Dream Home Lottery

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The Gaming Policy and Enforcement Branch has received seven complaints in the wake of  ticketing errors during this year’s Y Dream Home Lottery in Kamloops.

The branch regulates gambling in the province, including the licensing of charitable gaming events, such as the annual Y Dream Home Lottery.

This year, a ticket-processing error led to about 170 people who bought tickets online ending up empty—handed. People who thought they had purchased tickets, having received confirmation and having had credit cards charged, did not receive tickets and were subsequently told they would receive a refund.

By that time, the tickets had sold out, which frustrated locals who wanted a chance at winning this year’s Dream Home in Westsyde.

A joint statement with Darelle Media Inc., the ticket-processing company, on the Y Dream Home Lottery Facebook page noted “unprecedented volumes and speed of transactions created an error in completing the purchase order and ticket assignment transaction…”

KTW reached out to the Gaming Policy and Enforcement Branch, which said it had received, as of May 14, complaints from seven individuals who were not able to successfully purchase tickets for the lottery.

A branch representative said it is working with the Kamloops YMCA-YWAC and its gaming services provider and “examining the circumstances around this event.”

“The goal is to understand the cause and ensure that the process is fair and transparent,” the branch representative said. “This may include mitigation strategies for future events.”

The representative said the Gaming Policy and Enforcement Branch was advised the lottery had an unprecedented number of purchases in a short time.

Some residents have expressed concern that they have not yet been refunded for the erroneous transactions. The branch representative, however, said the raffle service and payment provider are in the process of issuing refunds.